Returns Policy

Here at UK Ecig Station we will do our utmost to resolve any issues you are having with any of your purchases. Please contact us immediately via email or telephone and we will discuss further with you all of your options. Please do take into account however that all electronic cigarette components have a limited life span and will eventually need to be replaced.

Our email address is for returns requests is

We shall reply to you within 24hours.

You have the right to cancel your order at any time, up to 2 working days after the day you order it. But, you must tell us straight away if you wish to do this. Also any issues you find with your order must be notified to us immediately – no longer than 1 day of receiving it. You must take good care of the items while they’re in your possession & they must be returned to us in a sellable and sealed condition. All packaging, accessories and manuals/documents that are included with the item must also be returned. All returned items must be returned in unmarked/unused condition. It is your responsibility to return the items to us, or to arrange collection of larger items. This needs to be done promptly at your cost.

If you have paid a delivery charge, this will be refunded too, unless you’re only returning part of the order. If this is the case, you will still need to pay the full delivery charge.

All products except eLiquids (non returnable) can be returned to us within 14 days of purchase providing the item is still in original, unopened and unused condition. Atomizers and Cartomizers have a dead on arrival warranty, please let us know with in 24 hours of receipt if you item is damaged or faulty and we will replace it or refund where possible.

These regulations don’t apply to anything that has been personalised or to intimate, perishable or time-critical goods.

Returns are to be paid by the customer. We do not cover any postage or courier for returns where a free shipping method was used. Atomizers and Cartomizers have a dead on arrival warranty only, however you must let us know within 24 hours of receipt if your item has arrived damaged or faulty and we will replace it or refund wherever possible. International returns charges are covered by the customer.

Please note that we are unable to accept any returned e-liquids that have been unsealed or used in any way, as this would constitute a health and safety risk due to hygiene measures.

If you’re shopping with us online or over the telephone, then you’ll be pleased to hear that you are covered by the Distance Selling Regulations. 

Vape FAQs

All your vaping related questions answered in simple terms.

What is an Ohm (Ω)?

An ohm is the measure of electrical resistance of the coil inside an atomiser or tank. It is normally shown using this symbol - Ω.

What is the difference between MTL & DTL Vaping?

Vaping comes in two varieties: Mouth to lung (MTL) and direct lung (DTL). MTL mirrors the act of smoking a cigarette, whilst DTL resembles the experience of smoking shisha.

MTL vaping tends to be more based around throat hit and less vapour, whereas the DTL vaping is more about thicker cloud and vast flavour.

What are Nic Salts?

Nic Salts, formed by blending nicotine with liquid, result in an e-liquid suitable for vaping. Notably, Nic Salts boast superior bloodstream absorption compared to the distilled nicotine found in standard e-liquid formulations.

What is in Eliquid?

E-liquids typically consist of four primary components: VG (Vegetable Glycerine), PG (Propylene Glycol), flavorings, and often nicotine, although nicotine-free e-liquids are available.

VG and PG are widely utilised in food and pharmaceuticals and are deemed very safe. Within e-liquids, they serve as the foundational ingredients. Nicotine addresses cravings, while flavours enhance the taste of the e-liquid, preventing it from being bland.

When should I change my Coils/Pods?

When you detect a decline in flavour quality or a decrease in vapour output, it's advisable to replace your coil or pod, depending on the type of kit you have.

Pods typically endure around 5 to 10 refills, while coils generally last one to two weeks, depending on usage intensity.

Delivery FAQs

All your delivery related FAQs

What time is order cut off?

We ship all orders on the same day which are placed before 2pm. We are looking at extending these cut off times very soon as we are in negotiations with our courier partners.

Shipment Options

Royal Mail Tracked & DPD Local