Warranty

Here at UK Ecig Station we are always on hand to help  you should you ever have any issues with our supplied products.

We check all products when we receive them from the factory and again before we ship them to you but in the unlikely event that you receive a product that is non-operational from the start, it is considered Dead On Arrival (DOA) and will be replaced (at our own cost) provided you notify us immediately.

As it is well known E-cigarrette devices, batteries and atomisers do have a life period and we recommend you regularly change atomiser coils and batteries regulalry. The typical lifespan of individual devices vary so please if you have any issues just contact us and we will help you the best we possibly can.

BATTERIES, CHARGERS AND VARIABLE VOLTAGE MODS
These items come with a one month guarantee and have a life expectancy of 3-6 months. This does not affect your statutory rights. The guarantee covers any manufacturer defects and covers any repairs, or replacements, if deemed to be faulty or beyond repair. If the product has been damaged in any way by the customer we reserve the right to refuse a refund or return

BATTERY INFORMATION
Lithium-Ion batteries in electronic cigarettes are similar to those found in everyday devices like mobile phones and are generally safe, but there are potential personal safety risks if mishandled. All batteries sold by UK Ecig Station undergo rigorous testing, and most models include a built-in protection circuit. However, it's crucial to follow these guidelines to ensure safe usage:

  • Always use the On/Off feature when your electronic cigarette is not in use.
  • Use only the charger provided with your product, as different batteries require specific chargers.
  • Never leave charging batteries unattended unless they are in a charging safety bag.
  • Avoid submerging batteries in water or exposing them to extreme temperatures.
  • Dispose of batteries properly once they have reached the end of their lifespan (WEE Derivative).
  • Carry loose batteries in non-conductive containers, such as plastic or cardboard, and never with metal objects like loose change or keys.

ATOMIZERS, CLEAROMIZERS AND CARTOMIZERS
Dead on arrival. The customer must contact us within 24 hours after receiving the item in order for the warranty to be applicable. Contacting us after this allotted period will mean that we cannot offer a refund or return. Please note that this also applies to multipacks.

MECHANICAL MODS
A 30 days manufacturer’s guarantee is applied to all mechanical mods. Please note that Mechanical Mods are for experienced users ONLY. UK ECIG STATION accepts no responsibility for the potential damage caused by the incorrect assembling of any mechanical mod. Incorrect building of the mechanical mod can cause damage to your equipment and as such UK ECIG STATION accepts no responsibility for the damage caused as this damage is the result of improper construction

E LIQUIDS AND DRIP TIPS
Our warranty does not extend to these items due to the nature of the products. For health and safety reasons, as well as hygiene, we cannot offer warranty on either. This is unless our staff determine that the item received is the incorrect item or if there are any other extenuating circumstances

ACCESSORIES
For items which are located in our accessories section and those of which are NOT electronic or which are tied to our Dead on Arrival warranty (filler bottles or cleaning kits), have a 30 days manufacturer’s guarantee

Vape FAQs

All your vaping related questions answered in simple terms.

What is an Ohm (Ω)?

An ohm is the measure of electrical resistance of the coil inside an atomiser or tank. It is normally shown using this symbol - Ω.

What is the difference between MTL & DTL Vaping?

Vaping comes in two varieties: Mouth to lung (MTL) and direct lung (DTL). MTL mirrors the act of smoking a cigarette, whilst DTL resembles the experience of smoking shisha.

MTL vaping tends to be more based around throat hit and less vapour, whereas the DTL vaping is more about thicker cloud and vast flavour.

What are Nic Salts?

Nic Salts, formed by blending nicotine with liquid, result in an e-liquid suitable for vaping. Notably, Nic Salts boast superior bloodstream absorption compared to the distilled nicotine found in standard e-liquid formulations.

What is in Eliquid?

E-liquids typically consist of four primary components: VG (Vegetable Glycerine), PG (Propylene Glycol), flavorings, and often nicotine, although nicotine-free e-liquids are available.

VG and PG are widely utilised in food and pharmaceuticals and are deemed very safe. Within e-liquids, they serve as the foundational ingredients. Nicotine addresses cravings, while flavours enhance the taste of the e-liquid, preventing it from being bland.

When should I change my Coils/Pods?

When you detect a decline in flavour quality or a decrease in vapour output, it's advisable to replace your coil or pod, depending on the type of kit you have.

Pods typically endure around 5 to 10 refills, while coils generally last one to two weeks, depending on usage intensity.

Delivery FAQs

All your delivery related FAQs

What time is order cut off?

We ship all orders on the same day which are placed before 2pm. We are looking at extending these cut off times very soon as we are in negotiations with our courier partners.

Shipment Options

Royal Mail Tracked & DPD Local